Privacy policy

Last updated on 5 September 2023

The privacy policy describes how and why we collect, process and use personal data. The responsible handling and protection of your personal data is very important to us.

In cooperation with our hosting providers, we endeavour to protect the databases as well as possible against unauthorised access, loss, misuse or falsification.

We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

1. What we do and how you can contact us
2. Information that we provide
3. Changes to our privacy policy
4. Definitions of terms
5. General principles
6. Your rights
7. Individual data processing operations
8. Services we use

What we do and how you can contact us

Bilchener GmbH (Bilche 1, 8580 Amriswil) operates the website almchalet.ch (hereinafter referred to as "we"). On this website you can find out about our organisation and get in touch with us.

If you have any questions or concerns about the protection of your data by us, you can contact us at any time by e-mail at info@bilchener.ch

Responsible for the data processing that takes place via this website is

Bilchener GmbH
Pius Angehrn
Bilche 1
8580 Amriswil

• What data is collected on our site;
• Requirements and purpose of data processing 
• Storage period
• Disclosure to third parties
• How we process your data");
• When and how you can object to data processing (browser settings);
• What rights you have and how you can assert them.

Changes to our privacy policy

We may change this privacy policy at any time. The changes will be published on almchalet.ch, you will not be informed separately. The current and published version of the privacy policy is valid.

Definitions of terms

Personal data

Personal data is any information relating to an identified or identifiable natural person. This includes, for example, name, address, date of birth, e-mail address or telephone number. Personal data also includes data about personal preferences such as leisure activities or memberships.

Particularly sensitive personal data

Data on religious, ideological, political or trade union views or activities; data on health and, where applicable, information on administrative or criminal prosecutions and sanctions as well as data on social assistance measures are considered particularly sensitive personal data. Where necessary and appropriate, we may request and process particularly sensitive personal data. In this case, their processing is subject to stricter confidentiality.

Editing personal data

Processing is any handling of personal data, regardless of the means and procedures used, in particular the procurement, storage, retention, use, modification, disclosure, archiving, deletion or destruction of data.

Disclosure of personal data

This is the transmission or making available of personal data, e.g. publication or disclosure to a third party.

General principles

First and foremost, we process personal data that you transmit to us or that we collect when operating our website. This is for the purpose of analysing user behaviour to improve the website, communicating with you, processing contracts or for marketing purposes. We may also receive personal data about you from third parties. This may include the following categories:

• Personal master data (name, address, date of birth, etc.);
• Contact details (mobile phone number, e-mail address, etc.);
• Financial data (e.g. account details);
• Online identifiers (e.g. cookie identifiers, IP addresses);
• Location and traffic data;
• Sound and image recordings;
• particularly sensitive data (e.g. biometric data or information about your health).

Requirements for data processing

We process your data in good faith and in accordance with the purposes set out in this privacy policy. In doing so, we ensure transparent and proportionate processing.

If, in exceptional cases, we are unable to comply with these principles, the data processing may still be lawful because there is a justification. In particular, the following grounds for justification may apply:

• Your consent;
• the performance of a contract or pre-contractual measures;
• our legitimate interests, provided that your interests do not prevail.

Revocation of consent

If you have given us your consent to process your personal data for specific purposes, we will process your data within the scope of this consent, unless we have another justification.

You can revoke your consent at any time by sending an e-mail to the address given in the legal notice. Data processing that has already taken place is not affected by this.

Disclosure to third parties

We may need to utilise the services of third parties or affiliated companies and commission them to process your data. We contractually ensure that third parties and affiliated companies comply with data protection requirements. We may also be obliged to disclose your data to authorities. We only pass on your personal data if:

• you have given your consent;
• this is necessary for the fulfilment of the contract or the implementation of pre-contractual measures as well as for the enforcement of our rights;
• there is a legal obligation to do so;
• we have a legitimate interest in doing so and your interests to the contrary do not outweigh ours.

Transfer abroad

Under certain circumstances, your personal data may be transferred to companies abroad as part of order processing. These companies are obliged to protect data to the same extent as we are. The transfer may take place worldwide.

If the level of data protection does not correspond to that of the EEA area, the transfer takes place on the basis of the new standard contractual clauses of the EU Commission or other legally prescribed measures. You can download the EU Commission's standard contractual clauses here retrieve.

Data retention

We only store personal data for as long as is necessary to fulfil the individual purposes for which the data was collected.

Data that we store when you visit our website is stored for twelve months. An exception applies to analysis and tracking data, which may be stored for longer.

We store contract data for longer, as we are obliged to do so by law. In particular, we must store business communications, concluded contracts and accounting documents for up to 10 years. If we no longer need such data from you to provide the services, the data will be blocked and we will only use it for accounting and tax purposes.

Protection of your data

We will keep your data secure and take all reasonable steps to protect your data from loss, access, misuse or alteration.

Our contractual partners and employees who have access to your data are obliged to comply with data protection regulations. In some cases it will be necessary for us to pass on your enquiries to companies associated with us. Your data will also be treated confidentially in these cases.

Within our website, we use the SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser.

Your rights

Right to information

You can request information about the data we have stored about you at any time. Please send your request for information together with proof of identity to info@bilchener.ch.

You also have the right to receive your data in a commonly used file format if we process your data automatically, and if

you have given your consent to the processing of this data; or

you have disclosed data in connection with the conclusion or fulfilment of a contract.

We may restrict or refuse to provide information or data if this conflicts with our legal obligations, our own legitimate interests, public interests or the interests of a third party.

The processing of your application is subject to the statutory processing period of 30 days. However, we may extend this period due to a high volume of enquiries, for legal or technical reasons or because we require more detailed information from you. You will be informed of the extension in good time, at least in text form.

Cancellation and rectification

You have the option of requesting the deletion or correction of your data at any time. We may reject the request if statutory provisions oblige us to store the data for a longer period or to store it unchanged or if your request conflicts with a legal authorisation.

Please note that the exercise of your rights may be in conflict with contractual agreements and may have corresponding effects on the execution of the contract (e.g. premature cancellation of the contract or cost consequences)

Correction

You have the option of having incorrect or incomplete personal data corrected at any time.

Restriction

You have the option to request the restriction of the processing of your personal data at any time.

Revoke consent

As mentioned above, you have the option to withdraw your consent at any time with effect for the future, insofar as processing is based on consent.

Legal process

If you are affected by the processing of personal data, you have the right to enforce your rights in court or to file a complaint with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: http://www.edoeb.admin.ch.

 Please note that we reserve the right to assert the restrictions provided for by law, for example if we are obliged to store or process certain data, have an overriding interest in doing so (insofar as we may invoke this) or need it for the assertion of claims.

Data processing operations

Provision of the website and creation of log files

What information do we receive and how do we use it?
When you visit almchalet.ch, certain data is automatically stored on our servers or on servers of services and products that we purchase and/or have installed for the purposes of system administration, for statistical or backup purposes or for tracking purposes. These are:

• the name of your internet service provider;
• Your IP address (under certain circumstances);
• the version of your browser software;
• the operating system of the computer used to access the URL;
• the date and time of access;
• the website from which you are visiting URL;

This data cannot be assigned to a specific person and is not merged with other data sources. The log files are stored in order to guarantee the functionality of the website and to ensure the security of our information technology systems. This is our legitimate interest.
The data is only stored for as long as is necessary to fulfil the purpose for which it was collected. Accordingly, the data is deleted at the end of each session. The storage of log files is absolutely necessary for the operation of the website; you therefore have no option to object to this.

Tracking pixel

We may use tracking pixels on our website. Tracking pixels are also known as web beacons. Tracking pixels - including those from third parties whose services we use - are small, usually invisible images that are automatically retrieved when you visit our website. Tracking pixels can be used to collect the same information as server log files. We use them for the same purposes as log files - you cannot prevent data collection.

Analyses

In some cases, your personal data is processed automatically in order to evaluate certain personal aspects, and we use such evaluations in particular to provide you with targeted information and advice about certain services or products from us. To this end, we use evaluation tools that enable us to communicate in line with your needs and take appropriate advertising measures, including market and opinion research.

Contact us

e-mail
What information do we receive and how do we use it?
You have the option of contacting us by e-mail. If you contact us by e-mail, the following data will be processed:

• E-mail address;
• Content, subject and date of your e-mail;
• contact details provided by you (e.g. name, telephone number if applicable, address).

Safety note
We would like to point out that e-mails can be read or changed without authorisation and unnoticed during transmission. The spam filter can reject emails if they have been identified as spam by certain characteristics.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

Your details will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. Pre-contractual measures or our legitimate interests in dealing with the enquiry serve as justification.

Success and reach measurement

How does success and reach measurement work?
Our notifications and messages may contain web links or tracking pixels that record whether an individual message has been opened and which web links have been clicked on. Such web links and tracking pixels can also record the use of notifications and messages on a personalised basis.

Why are we allowed to process this data?
We require this statistical recording of usage for measuring success and reach in order to be able to offer notifications and messages based on the needs and reading habits of the recipients in an effective, user-friendly, permanent, secure and reliable manner.

Cookies

Our website uses cookies. Cookies are data records that are stored on the operating system of your device with the help of the browser when you visit our website. Cookies do not cause any damage to your computer and do not contain viruses.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognise your browser on your next visit. This allows us to save certain settings (such as language settings or location information) so that you do not have to re-enter them when you visit the website again.
We use cookies so that we can make our website more user-friendly, effective and secure. The use of cookies and the processing of your data in this regard is based on our legitimate interests in the aforementioned purposes

The cookies are stored on your computer. You therefore have full control over the use of cookies. You can delete them completely or deactivate or restrict their transmission by changing the settings in your browser. If you deactivate cookies for our website, you may no longer be able to use all the functions of the website to their full extent.

Cookie consent with Complianz

Our website uses the cookie consent technology of "Complianz GDPR/CCPA Cookie Consent" to obtain your consent to the storage of certain cookies in your browser and to document this in compliance with data protection regulations. The provider of this technology is Complianz B.V., Atoomweg 6b, 9743 AK Groningen, Netherlands (hereinafter referred to as Complianz).

When you enter our website, a compliance cookie is stored in your browser, in which the consents you have given or the revocation of these consents are stored.

The data collected will be stored until you ask us to delete it or delete the Complianz cookie yourself or until the purpose for storing the data no longer applies. Mandatory statutory retention periods remain unaffected. Details on data processing by Complianz can be found at https://complianz.io/privacy-statement.

Complianz cookie consent technology is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 para. 1 sentence 1 lit. c GDPR.

Cookie Policy

Services we use

Google Maps

We integrate location information via Google Maps on our website

Your IP address is stored for the purpose of using the Google Maps functions. This is usually transmitted to a Google server in the USA. We have no influence on this data transfer. For more information, see the Google privacy policy https://policies.google.com/privacy?hl=de.

The use of Google Maps is in the interest of an appealing presentation of our online offers and to make it easy to find the places we have indicated on the website. This is also in our legitimate interests.

If you are logged into a user account of a provider, you may enable this provider to assign your surfing behaviour directly to your personal profile. We would like to point out that we have no knowledge of the specific content of the transmitted data or its use. If you do not want these providers to be able to associate your visit to our pages with your user account, please log out of your respective user account before using our website.

Google Web Fonts

We use so-called web fonts provided by Google on our website for the standardised display of fonts. When you access one of our pages, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.

The browser you are using establishes a connection to Google's servers. This informs Google that our website has been accessed via your IP address. If your browser does not support web fonts, a standard font will be used by your computer.

The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. For more information about Google Web Fonts, see the Google Web Fonts FAQs: https://developers.google.com/fonts/faq.

Font Awesome

Our website uses so-called web fonts or icons provided by Fonticons, Inc. for the standardised display of fonts and icons. When you call up a page, your browser loads the required web fonts or icons into your browser cache in order to display texts, fonts and icons correctly.

For this purpose, the browser you are using must connect to the servers of Fonticons, Inc. As a result, Fonticons, Inc. becomes aware that our website has been accessed via your IP address. The use of Font Awesome is in the interest of a uniform and appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

If your browser does not support Font Awesome, a standard font will be used by your computer. Further information about Font Awesome can be found at https://fontawesome.com/help and in the privacy policy of Fonticons, Inc: https://fontawesome.com/privacy.

US Privacy User Signal Mechanism

The US Privacy User Signal Mechanism is used on a website to give the user the option of giving or refusing consent to the processing of their personal data. This mechanism can be implemented in various ways, e.g. through an opt-in or opt-out system that allows the user to choose which data may or may not be processed.

reCAPTCHA

ReCAPTCHA is used to prevent automated programmes from acting on a website. It is a process that allows humans to perform some simple tasks that are difficult for computers to solve. These tasks can consist of identifying an image, selecting certain letters or reading and entering a certain sentence. With reCAPTCHA, website owners can ensure that users are actually humans interacting on your site and not automated bots

Global Site Tag

Global Site Tag (gtag.js) is a tag management system developed by Google. It is used to track and manage data such as traffic, sales, conversions and more via a single line of code. It allows companies to implement tracking tags for various purposes, e.g. Google Ads, Google Analytics and more.

Manage WP

We use ManageWP as a plugin on our website.

ManageWP is an administration and security tool (dashboard) for the administration of websites of Go.Daddy.com LLC, 14455 N. Hayden Rd, Ste. 219, Scottsdale, AZ 85260, USA. ManageWP serves the secure and effective operation of our website and thus our legitimate interest.

ManageWP is used, among other things, to monitor the security and performance of our website. Automatic backup copies are also made.

ManageWP's privacy policy can be found here:

Privacy Policy

Google Analytics

Our website uses Google Analytics, a service provided by Google Ireland Ltd, Google Building Gordon House, Barrow St, Dublin 4, Ireland and Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA; both together "Google", whereby Google Ireland Ltd. is responsible for the processing of personal data. Google uses cookies, which are stored on your device and enable the website to be analysed by you. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. We have added the code "anonymiseIP" to Google Analytics. This ensures that all data is collected anonymously. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.

Google evaluates the data collected on our behalf so that we can get an idea of the visits and user behaviour on our website. This enables us to improve our services and website content as well as its design.

You can prevent the storage of cookies by adjusting the settings in your browser accordingly (see our information on cookies). You can deactivate Google Analytics by downloading and installing the Google browser add-on.

Social networks

We have a presence page on Facebook.

Social networks such as Facebook, Twitter, LinkedIn and so on can generally analyse your user behaviour comprehensively when you visit their website or a website with integrated social media content (e.g. like buttons or advertising banners). Visiting our social media channels triggers numerous data protection-relevant processing operations, which we would like to explain to you in more detail:

If you are logged into your social media account and visit our social media channel, the operator of the social media portal can assign this visit to your user account. However, your personal data may also be collected if you are not logged in or do not have an account with the respective social media portal. In this case, this data is collected, for example, via cookies that are stored on your end device or by recording your IP address.

With the help of the data collected in this way, the operators of the social media portals can create user profiles in which your preferences and interests are stored. In this way, interest-based advertising can be displayed to you within and outside the respective social media presence. If you have an account with the respective social network, the interest-based advertising can be displayed on all devices on which you are logged in or were logged in.

Please also note that we cannot track all processing operations on the social media portals. Depending on the provider, further processing operations may therefore be carried out by the operators of the social media portals. For details, please refer to the terms of use and data protection provisions of the respective social media portals.

Copyrights

The copyright and all other rights to content, images, photos or other files on the website belong exclusively to the operator of this website or the specifically named rights holders. The written consent of the copyright holder must be obtained in advance for the reproduction of all files.

Anyone who commits a copyright infringement without the consent of the respective rights holder may be liable to prosecution and may be liable for damages.

General disclaimer

All information on our website has been carefully checked. We endeavour to ensure that the information we provide is up-to-date, correct and complete. Nevertheless, the occurrence of errors cannot be completely ruled out, which means that we cannot guarantee the completeness, correctness and topicality of information, even of a journalistic or editorial nature. Liability claims arising from material or immaterial damage caused by the use of the information provided are excluded, unless there is evidence of wilful intent or gross negligence.

The publisher may change or delete texts at its own discretion and without notice and is not obliged to update the content of this website. The use of or access to this website is at the visitor's own risk. The publisher, its clients or partners are not responsible for damages, such as direct, indirect, accidental, pre-determined or consequential damages, which are allegedly caused by visiting this website and therefore accept no liability for them.

The publisher also accepts no responsibility or liability for the content and availability of third-party websites that can be accessed via external links on this website. The operators of the linked pages are solely responsible for their content. The publisher therefore expressly distances itself from all third-party content that may be relevant under criminal or liability law or offend common decency.